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Frequently asked questions

What is Skillmatics?

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What products do we offer?

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How do we develop our products?

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Product Safety:

Are Skillmatics products safe for my children?

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What materials are used in the products?

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Product Specific FAQs (Write & Wipe)

How long will the Skilly Billy marker last?

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How can I remove a stain caused by my Skilly Billy marker?

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Can I use a regular dry erase / whiteboard marker on the Skillmatics Write and Wipe Activity Mats?

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Can the Skilly Billy marker be restored if it dries out?

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Can I just buy the Skilly Billy Markers?

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Product Specific FAQs (Buildables)

Are Buildables products safe for children?

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Where can I get some further guidance on how to build the product?

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What if parts are missing/broken/wrong in my products?

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What age is Buildables for? Can children below the specified age group use the product?

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Do I need any additional tools to build the product?

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Will the Buildables machine work as well as a factory-made machine?

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Payment

What payment methods do you accept?

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Do you offer cash on delivery?

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Shipping & Delivery:

How long will my order take to be delivered to me?

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Where can I track my shipment?

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Who are our trusted courier partners?

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How much am I paying for shipping?

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Does Skillmatics ship internationally?

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Returns & Exchanges:

How do I return a product?

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What is our return policy?

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How do I exchange a product?

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How can I cancel an order that is placed?

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Bulk Discounts and Return Gifting

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How long does it take for a product to get restocked?

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