Frequently asked questions

Skillmatics is a global brand that develops innovative educational products and games that build core skills in children through the joy of play! Our mission is to offer families a smarter way to play and enable each child to realise their full potential - one Skillmatics product at a time!

Skillmatics has a wide portfolio of over 200+ award winning products across 4 key categories - Learning & Education, Board & Card Games, STEM Building Toys and Preschool. We are growing our portfolio rapidly, so keep an eye out for new categories and products!

At Skillmatics, we have a 100 member product team consisting of subject experts, educationalists, remedial instructors and design specialists who collaborate to create our innovative products. All our products are designed based on our unique learning framework which has been inspired by Kolb’s Learning Cycle and Harvard Gardner’s Theory of Multiple Intelligences.

Yes. Every Skillmatics product is 100% safe and non-toxic. All our products are in full compliance with American (ASTM), European (EN-71) and Indian (BIS) Safety Standards.

Skillmatics is a new age brand that cares about the world our children will grow up in. We believe in using sustainable materials which is why our products are predominantly paper and wood based.

We accept all valid debit cards, credit cards, payment wallets, and net banking.

Yes, we offer cash on delivery at a nominal charge of Rs 50 for all orders up to Rs 5,000

All orders are delivered within 3-5 working days across India.

You will first receive an email confirming your order once it has been placed. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse or you can email us at help@skillmatics.in and we’ll do it for you. You can expect a response from us within a day with your updated shipping status.

Blue Dart – http://www.bluedart.com/
Vamaship – https://ecom.vamaship.com/track/
The Professional Couriers – http://www.tpcindia.com/

We offer free shipping on orders over Rs 400. For orders under Rs 400, a Rs 40 shipping fee is applicable.

Yes! Please contact us at help@skillmatics.in to place an order for international shipping.

To return an item back to Skillmatics please:

• Email us at help@skillmatics.in with the name of the product you are returning, your order number and the reason for your return.
• We will generate a pick up from your address with our trusted delivery partner.
• We will refund your account once your return has been delivered to our warehouse. Refunds can take up to 10 business days to reflect on your credit card account.

• We offer hassle-free returns within 30 days of purchase. To initiate a return, just email us at help@skillmatics.in with your order number, and we will arrange for the product to be picked up from your location.
• If you receive an incorrect, incomplete, defective, or damaged product, we’d be happy to replace it at no additional cost.
• If you wish to return the product due to a change of mind or personal preference, we kindly request that the shrink wrap remains unopened, as it is necessary to process the return.

We entertain exchanges only if there are items missing from the box. If you wish to exchange your product, please send us an email at help@skillmatics.in

You can cancel your order at any time. Simply email us at help@skillmatics.in with your order number and we will cancel the order.

Hosting a birthday party? Reach out to us at help@skillmatics.in for bulk discounts and special offers.

We try our best to keep pace with the rapidly growing demand for Skillmatics. However, there are times when a few of our products can get out of stock. You can typically expect “out of stock” items to be back in stock within 7 days.