CONTACT INFORMATION:
If you have any questions or concerns regarding your order, please feel free to contact our customer support at +91 8422822545 or mail us at help@skillmatics.in
We appreciate your trust and understanding as we work to provide you with the best possible experience.
SHIPPING POLICY:
Thank you for choosing Skillmatics! We are committed to ensuring a smooth and reliable shipping experience for you. Here’s what you need to know about how we plan to get your order to you efficiently and promptly.
Processing Time:
Orders are typically processed and dispatched within 2 business days of order placement. Our warehouse is operational from Monday to Saturday, excluding public holidays. Orders received on Sundays or on holidays will be shipped on the subsequent Monday or the next business day.
Delivery Time:
Standard delivery time is 2-5 business days.
Please note: Certain regions may experience delivery times longer than our standard duration.
Below are the estimated minimum delivery timelines for different regions:
Courier Partners:
Our trusted courier partners:
Bluedart – https://bluedart.com/tracking
Ekart - http://www.ekartlogistics.com/
Delhivery - https://www.delhivery.com/tracking
Xpressbees - https://www.xpressbees.com/shipment/tracking
Pikndel NDD - https://pikndel.com/tracking
Shipping Delays:
While we strive to meet our processing and delivery timelines, please be aware that unforeseen circumstances such as adverse weather conditions, public holidays, riots or political disruptions can impact the shipping timeline. In such cases, we appreciate your understanding and patience.
Communication of Delays:
In the event of significant delays, we will make every effort to promptly communicate the situation to you. Updates will be provided via Email or WhatsApp on the contact information provided during the order placement.
Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
Shipping Charges:
We offer free shipping on orders above Rs. 400. For orders below Rs. 400, a Rs. 40 shipping fee is applicable.
For COD orders, there are cash handling charges of Rs. 50, which are levied by the delivery partner. You can avoid the additional cost by opting for prepaid orders.
